Help Center

Here at Football Galaxy we pride ourselves on offering the best possible customer service and that means offering you the best prices from an Australian based business. We continually check prices to ensure our prices are the best offered by an Australian retailer on the internet or in traditional retail stores.

In the event, you find a lower price we will match it with our Price Match Guarantee. To apply simply send an email with a screenshot or picture of the price to info@footballgalaxy.com.au

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Our Melbourne Based Online store ships direct from our local warehouse and gives you access to the best custom products Australia Wide.  We pride ourselves on ensuring you receive you Authentic football product the fastest and easiest way possible.

  

Football Galaxy

182 Whitehorse Road Blackburn VIC 3130

Phone: 1300 456 586

All products on our site are 100% official and authentic, supplied directly to us by our retail partners including Nike, Adidas, New Balance and Puma. 

We are glad to offer a wide range of personalisation options on selected EPL, European and International kits.

All name and number printing is done in the official league and supplier font, exactly the same as you see the players wearing when they take the pitch.

Jerseys with name and number printing available will have an additional option that you can select when purchasing your jersey.

We are also able to print name and numbers on a jersey you have purchased elsewhere just email us on info@footballgalaxy.com.au with the details. 

We are here to help! Please email info@footballgalaxy.com.au or call 1300 454 586 and we would be more then happy to assist.

We offer free shipping for all orders over $150 Australia-wide. 

Orders under $150 include a $10 shipping fee.

If you are within the Australia Post Express network you should receive your order within 2-4 days of despatch. If you are outside the area, it may take 1-2 days longer for you to receive your order.

Personalised Jerseys: Please add an additional 5-7 working days for personalised jerseys.

When we despatch your order, you will receive an email with a tracking number and link.

Please email us at info@footballgalaxy.com.au and we will get back to you as soon as possible.

We deliver Australian-wide. For international orders, please email info@footballgalaxy.com.au.

We accept all major credit cards, PayPal and Afterpay.

Football Galaxy accords the highest priority to website and credit card security. We provide a safe platform for both the storage of personal details for our customer detail and also for online purchases and credit card transactions.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

View our Privacy Policy

Football Galaxy is committed to providing only the best products and customer service. You can return any items within 30 days of purchase if it is unused with the original tags attached. This excludes personalised jerseys which have been custom made especially for you.

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button.  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your return after inspecting the item. If you have any queries, please email us on info@footballgalaxy.com.au

If an item is found to be damaged or faulty, please contact us so we can resolve as quickly as possible. A photo of the damage will help us with the returns process.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes complete the return transaction.

Because they have been printed especially for you we are unable to accept a return or refund and this includes if a player changes clubs or jersey numbers. If we have printed a name incorrectly the item is found to be damaged or faulty we will gladly work with you to exchange or refund.