Standard Products: If you are within the Australia Post Express network
you should receive your order within 2 days of despatch. If
you are outside the area, it may take 1-2 days longer for you to receive your
order.
Personalised Jerseys: Please add an additional 5 working days for personalised jerseys.
When we despatch your order, you will receive an email with a tracking
number and link.
Football Galaxy is committed to providing a high
quality product and we pride ourselves on providing a high standard of customer
service. You can return any items within 30 days of purchase
if it is unused with the original tags attached. This excludes personalised jerseys which have been custom made
especially for you.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your return after inspecting the item. If you have any queries, please email us on info@footballgalaxy.com.au
If an item is found to be damaged or faulty, please contact us so we can resolve as quickly as possible. A photo of the damage will help us with the returns process.
If you have requested a refund, we will initiate a refund to your credit card or original method of payment.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes complete the return transaction.
Because
they have been printed especially for you we are unable to accept a return or
refund and this includes if a player changes clubs or jersey numbers. If we
have printed a name incorrectly the item is found to be damaged or faulty we
will gladly work with you to exchange or refund.
Football Galaxy accords the highest priority to website and credit card
security. We provide a safe platform for both the storage of personal details
for our customer detail and also for online purchases and credit card
transactions.
If
you provide us with your credit card information, the information is encrypted
using secure socket layer technology (SSL) and stored with a AES-256
encryption. We follow all PCI-DSS requirements and implement additional
generally accepted industry standards.
