Football Galaxy accords the highest priority to website and credit card
security. We provide a safe platform for both the storage of personal details
for our customer detail and also for online purchases and credit card
you provide us with your credit card information, the information is encrypted
using secure socket layer technology (SSL) and stored with a AES-256
encryption. We follow all PCI-DSS requirements and implement additional
generally accepted industry standards.
Football Galaxy is committed to providing only the best products and customer service. You can return any items within 30 days of purchase if it is unused with the original tags attached. This excludes personalised jerseys which have been custom made especially for you.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your return after inspecting the item. If you have any queries, please email us on email@example.com
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes complete the return transaction.
Because they have been printed especially for you we are unable to accept a return or
refund and this includes if a player changes clubs or jersey numbers. If we
have printed a name incorrectly the item is found to be damaged or faulty we
will gladly work with you to exchange or refund.
Here at Football Galaxy we pride ourselves on offering the best possible customer service and that means offering you the best prices from an Australian based business. We continually check prices to ensure our prices are the best offered by an Australian retailer on the internet or in traditional retail stores.
In the event, you find a lower price we will match it with our Price Match Guarantee. To apply simply send an email with a screenshot or picture of the price to firstname.lastname@example.org